Extreme Focus

This Toolbox is designed to help you and your team understand and develop the experience you are giving to your customers through every touch point of your organization.

Explore every big idea to spark your mind’s creativity about what is possible for your organization.

Sets the tone for the rest of the Discovery Workshop by priming your mind for imagination and critical thinking.

Develop your own form of “exceptional guest experience” and make it attainable.

Tenia Wallace

Vice President of Decorworx

This Toolbox is designed to be built upon and help you and your team understand and develop the experience you are giving to your customers through every touch point of your organization (strategy, branding, setting, product, digital, and operationally). It will help you work through 3 different forms of guest experience based on your organization’s focus, which are either in providing an experience that is Extreme, an experience that is Extremely Low-Price, or an experience that is Extremely Convenient.

Defining the experience you WANT your customers to have allows you to strategically plan where you want to go and helps you make that more attainable because you are no longer caught up in what you could do, but instead are more focused on what you need to do to retain your customers loyalty and market more efficiently.

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